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  2. Cookies policy

Cookies policy

Introduction and scope

Santen SA (La Voie-Creuse 14, 1202 Geneva, Switzerland, URL: www.santen.eu),  is responsible for the collection and processing of your data as they relate to cookies used in this website. 

This policy will explain how this website is using cookies in order to provide clear and relevant information to users on what choices the user has in terms of controlling what happens when he/she accesses our website. The policy uses the term ‘cookies’ to refer to cookies and similar technologies covered by the law (such as, for example, Local Shared Objects – commonly referred to as “flash cookies”, web beacons or bugs, including transparent clear gifs). The gathered information concerns data that could allow to identify web users/visitors by associating and processing them with other data kept by third parties (such as, for example, the IP address, domain and registration numbers of the computers used by people connecting to the website). These data are used and processed only for statistical purposes.

This document is an integral and substantial part of the Privacy policy and the information notice contained in it complies with the provisions set out by the e-Privacy Directive 2002/58/EC, as amended and in force, the EU General Data Protection Regulation 2016/679 (“GDPR”) and any other related national and European data protection and data privacy laws and regulations including any relevant opinions and guidelines issued by local data protection authorities. We recommend, therefore, that you also read our Privacy policy to know more about Santen’s general commitment to data protection.

What is a cookie

A cookie is a small file, typically consisting of letters and numbers, downloaded on to a device when the user accesses the website. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they improve the website’s functionality and overall performance and provide the users with a more personalised experience. They also give insights on the use of our website by our visitors and help us to understand how visitors are using our website and the services provided therein.

The use of cookies and similar technologies has for some time been commonplace and cookies in particular are important in the provision of many online services. Using such technologies is not, therefore, prohibited by the law but they do require that people are well informed in advance about the use of cookies installed on a website and are given the choice to directly accept all of them or if they wish so, to customise their cookies preferences.

Different types of cookies

Session and persistent cookies

Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer periods of time.

Session cookies – allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session cookies expire after a browser session.

The use of the so-called session cookies (that, in any case, are not stored persistently on the user’s computer and are deleted automatically as soon as the browser is shut down) is strictly limited to the purpose of transmitting data (made up of random numbers created by the server) identifying the specific session and necessary to allow a safe and efficient website surfing. The so-called session cookies used in this website avoid any other computer methods that could potentially compromise the privacy about users’ web-surfing.

Persistent cookies – are stored on a users’ device in between browser sessions, which allow the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site.

First and third party cookies – whether a cookie is 'first' or 'third' party refers to the website or domain placing the cookie. First party cookies in basic terms are cookies set by a website visited by the user – the website displayed in the URL window: i.e. cookies set by Santen on Santen.eu. Third party cookies are cookies that are set by a domain other than the one being visited by the user: i.e. cookies, which are set by companies and web sites other than Santen.eu, such as Google. If a user visits a website (such as Santen.eu) and a separate company sets a cookie through Santen.eu, this would be a third-party cookie.

How to accept, control and delete our cookies

Some cookies are strictly necessary for the correct functioning of this website  and do not require user’s consent, such as those ensuring that the content of a page loads quickly and effectively by distributing the workload across numerous computers or else those providing security.

Other cookies are still reasonably necessary or important but they are not strictly essential and, therefore, require user’s consent. For these cookies (i.e. performance and functionality, advertising/targeting), we request your consent (by the “accept all cookies” button in our cookie banner or through our cookies settings or your browser cookie settings) before placing them on your device.

If you do not wish to give consent or wish to withdraw your consent to any non-essential cookies at any time, you will need to modify your preferences in the cookies settings or delete, and block or disable cookies via your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. Otherwise you should use the 'help' option in your internet browser for more details or you can click on one of the links below to go directly to the user manual for your browser: 

Please note that disabling or blocking some or all of the categories of cookies will affect the functionality of the website and may impact your access and experience with our website and the services we are able to offer. 

Any of your cookies preferences are limited to this website only and not to other third-party owned websites or any other webpages, which may be hyperlinked to this website. For more information on cookies used by those websites, please refer to the specific privacy notice or cookie policy of those websites.

Cookies that we use

When operating its website, Santen uses cookies to offer services, to improve user’s experience, as well as to develop aggregated statistics on the data collected for various reasons.

These cookies allow us to distinguish you from other users of the website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

The cookies we use are “technical” and “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Read more about the individual analytical cookies we use and how to recognise them from the table below.

More specifically, this internet site (Santen.eu) uses these types of cookies, as listed in the table below:

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie name Source Expiry Default status
OptanonAlertBoxClosed santen.eu 13 months Always active
OptanonFunctional santen.eu 13 months Always active
OptanonNecessary santen.eu 13 months Always active
OptanonPerformance santen.eu 13 months Always active

       
Functionality cookies 

These cookies allow our site to remember the choices you make (such as your username, language, preferences, or region) to provide a more personalised online experience. These cookies collect information that may be anonymous but may also include personal information that you have disclosed. If you do not accept these cookies, the site's performance and functionality may be affected, and access to content on the site may be restricted. 

Cookie name Source Expiry Default status
Contrast santen.eu Session

OFF / subject to user consent

Polly santen.eu Session OFF / subject to user consent
Textsize santen.eu Session OFF / subject to user consent


Performance cookies 

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, length of time spent on the site, and if they get error messages from web pages.  These cookies don’t collect information that identifies you. All the information that these cookies collect is anonymous and is only used to improve how a website works.
 
Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. 

However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

For more details on how Google processes your data, please visit Google’s Privacy policy.  

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout (compatible with Chrome, Internet Explorer 8–11, Safari, Firefox and Opera)

Cookie name Source Expiry Default status
 _ga  santen.eu  2 years

OFF / subject to user consent

 _gid  santen.eu  24 hours

OFF / subject to user consent

 _gat  santen.eu  1 minute

OFF / subject to user consent

 _AMP+TOKEN  santen.eu  30 seconds to 1 year

OFF / subject to user consent

 

Circulation and storage of data

Data concerning website users will not be stored for a longer period than the above mentioned for each cookie type except for any need of checking computer crimes damaging the website in compliance with applicable laws. No information coming from the web service will ever be either communicated or disseminated to unspecified recipients.

Cookies policy updating

The cookies policy of our website may be updated periodically, so it is recommended to consult this document each time you access the site, in order to be properly informed about any updates to our use of cookies.

More information on cookies 

For more information on cookies installed through this website, you can contact our Privacy EMEA Office at: privacy-emea@santen.com

You can also visit  www.aboutcookies.org, www.allaboutcookies.org or https://cookiepedia.co.uk/, which contain general information about cookies and comprehensive information on how to modify the cookie settings on a wide variety of browsers and how to delete cookies from your computer.
 

Last revised:

9th December 2019