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Santen Pharmaceutical welcomes your enquiries and opinions

Feedback on products

​We care about your questions and concerns.


If you wish to make

     … scientific or medical enquiries about Santen products

     … a report on an adverse event for a Santen product

     … a product quality complaint about a Santen product


If you are a patient, PLEASE NOTE: As a pharmaceutical company we are not allowed to provide any personal medical advice to patients or their families. Please contact your healthcare professional. We'll be happy to answer your other questions and receive your feedback on our products.


In order to enable us to process your feedback or question successfully, it is important that you provide us with the following information:

  • First name and surname
  • Telephone number
  • E-mail address
  • Country of residence
  • Product (name, batch number)
  • Message
  • Are you a healthcare professional? If yes, please specify.
  • May we contact you for further information if needed? Do you wish us to contact you in any case?

Please contact by phone or email:

United Kingdom: tel.: 0345 075 4863 E-mail:

Ireland: tel.: 016 950 008 E-mail: